Privacy Policy

1. Who we are

Nsisong Labs is a product engineering studio providing fullstack development, automation engineering, AI integration, and security review services. We are operated by Nsisong Enterprises Limited (RC 1711144).

Nigeria office: Suite 38, Amosun Complex, Odooyo, Itoku, Abeokuta, Nigeria
United Kingdom office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, United Kingdom

Privacy contact: hello@nsisonglabs.com

2. What this policy covers

This policy applies to personal data collected through this website, our contact and consultation flows, and general business communications before a formal client agreement is signed.

When we deliver a software project, security review, or other paid engagement, additional terms in your proposal, statement of work, or contract may govern how client systems and end-user data are handled. This policy still applies to how we treat your contact and account information.

Our separate product brands, including Koreshield, SalonBook, TaxBook, Reluray, and View0x, may have their own privacy policies on their websites. This policy does not replace those product-specific policies.

3. Information we collect

Information you provide directly

• Contact form: name, email address, message content, and whether you are requesting a quote or consultation.
• Consultation booking: name, email, and scheduling details when you book through Calendly.
• Live chat: messages and contact details you choose to share through Tawk.to.
• Email and business communication: information you send when discussing a project, support request, careers application, or partnership.
• Client project work: business contact details, technical requirements, credentials or access provided for delivery, code, logs, and documentation needed to build, audit, automate, or support your product.

Information collected automatically

• Website usage data: IP address, browser type, device information, pages visited, and referral source through standard server and hosting logs.
• Cookies and similar technologies: see the Cookies section below.

4. How we use your information

We use personal data to:

• Respond to contact, quote, and consultation requests.
• Deliver software development, automation, AI integration, and security review services.
• Schedule and run discovery calls and paid planning sessions.
• Operate, secure, and improve this website.
• Send service-related updates, proposals, invoices, and project communications.
• Meet legal, accounting, and compliance obligations.
• Protect our business, clients, and systems from abuse or security incidents.

We do not sell your personal information.

5. Legal bases for processing

Depending on your location and the context, we rely on one or more of the following:

• Consent: when you submit a form, start a chat, or book a call.
• Contract: when processing is necessary to prepare or perform a services agreement.
• Legitimate interests: to operate our website, respond to inquiries, prevent fraud, and improve our services, balanced against your rights.
• Legal obligation: where record keeping or disclosure is required by law.

6. Client and project data

When you hire us, we may process data you provide or data inside systems we are asked to review, integrate, or build upon. This can include source code, API credentials, infrastructure details, business records, and, for healthcare, finance, or security-sensitive work, regulated or high-risk information.

Our standard practices include:

• Access limited to team members who need it for delivery.
• Use of secure communication channels and least-privilege access where possible.
• Confidential treatment of materials shared for audits, automation design, or product builds.
• Deletion or return of project materials when agreed in writing or when no longer needed for support.

If you need a data processing agreement, HIPAA-aligned handling, GDPR-specific clauses, or other regulatory terms, raise that during scoping so we can address it in your contract.

7. Third-party services

We use trusted providers to run this website and communicate with you:

• EmailJS: Delivers contact form messages to our inbox. Privacy policy
• Calendly: Schedules discovery and consultation calls. Privacy policy
• Tawk.to: Live chat on this website. Privacy policy
• Vercel: Hosts and delivers this website. Privacy policy

When you click out to third-party booking, product, or client websites, their privacy policies apply.

8. Cookies and similar technologies

This website uses a small number of cookies and local storage items to keep the site working and to support live chat.

• Essential cookies: required for basic site delivery through our hosting provider.
• Tawk.to: may set cookies to remember chat sessions and preferences.
• Calendly: when you visit our booking links, Calendly may use cookies on its own domain.

We do not use this website for advertising cookies or sell browsing data. You can control cookies through your browser settings. Blocking some cookies may affect chat or embedded booking features.

9. Data retention

We keep information only as long as needed for the purposes above, including:

• Sales and inquiry records: typically up to 24 months unless a project proceeds.
• Active client project files: for the engagement period and agreed support window.
• Financial and tax records: as required by applicable law.
• Security and audit workpapers: for the review period plus a reasonable archive window agreed with you.

10. International transfers

We are based in Nigeria and also operate from the United Kingdom. Some service providers may process data in the United States or other countries. Where required, we take reasonable steps to ensure appropriate safeguards for cross-border transfers.

11. Your rights

Depending on where you live, you may have rights to:

• Request access to personal data we hold about you.
• Ask us to correct inaccurate information.
• Request deletion where we no longer need the data.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

To exercise these rights, email hello@nsisonglabs.com. We may need to verify your identity before responding.

12. Security

We apply reasonable technical and organizational measures to protect personal data. No online service can guarantee absolute security. If you believe your interaction with us has been compromised, contact us promptly.

13. Children

This website and our services are not directed at children under 16. We do not knowingly collect personal data from children.

14. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted on this website.

15. Related documents

See also our Terms of Service and Legal information page.